Shipping policy

Last updated: September 15, 2026

At Quevae™, we want getting your skincare to be as simple as using it. Below you'll find everything you need to know about shipping your order.

FREE U.S. SHIPPING

Quevae™ offers free standard shipping on all U.S. orders. No minimum purchase is required.

Any applicable shipping charges for destinations or shipping methods not covered by our free U.S. shipping offer will be displayed at checkout before you complete your purchase.

PROCESSING & DELIVERY

Orders are typically delivered within approximately 4–12 business days.

This timeframe includes order processing and transit and is an estimate rather than a guaranteed delivery date. Weekends and holidays are not considered business days.

During periods of unusually high order volume, holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control, delivery may take longer.

ORDER TRACKING

Once your order has shipped, you'll receive tracking information using the contact information provided with your order.

Please allow time for your carrier to update tracking information after your shipment has been processed.

SHIPPING ADDRESS

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at customer.support@quevae.com.

We'll do our best to help, but because orders may enter fulfillment shortly after they're placed, we cannot guarantee that an address can be changed once processing has begun.

Quevae™ is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

DELAYED OR MISSING ORDERS

If your tracking information shows that your order is still in transit, please allow the carrier additional time to complete delivery.

If your order appears to be significantly delayed, lost in transit, or marked as delivered but you haven't received it, contact us at customer.support@quevae.com with your order number.

We'll review the situation and help determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at customer.support@quevae.com.

Please include your order number and, when possible, photos showing the issue so we can evaluate it and make it right.

INTERNATIONAL SHIPPING

International shipping availability, rates, and estimated delivery times are shown at checkout where available.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by Quevae™ and, unless otherwise stated at checkout, are the responsibility of the customer.

International shipments may also experience additional delays due to customs processing.

RETURNS

Shipping and delivery questions relating to a return are governed by our Return & Refund Policy.

Eligible returns may be requested within 60 days of receiving your order. Please review our Return & Refund Policy for complete details before sending a product back.