Refund policy

We want you to feel confident trying Quevae. If you're not satisfied with your purchase, you may request a return within 60 days of receiving your order.

Because skincare takes time, products do not need to be completely unused to qualify for a return. However, we reserve the right to decline returns for products that have been substantially or completely used, intentionally damaged, or otherwise appear to be an abuse of our return policy.

To request a return, please contact us at customer.support@quevae.com with your order number and the item you would like to return. If your return is approved, we'll provide instructions on how and where to send your product.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

If possible, please include your order number and photos showing the issue when contacting us.

Returns and Product Safety

For health and hygiene reasons, returned skincare products cannot be restocked or resold. We therefore ask that returns be limited to products you genuinely tried and found were not right for you.

If you experience irritation or an unexpected reaction, discontinue use and contact us. We also recommend reviewing the complete ingredient list on the product page before use, particularly if you have known ingredient sensitivities or allergies.

Exchanges

We do not currently offer direct exchanges. If you would like a different Quevae product, you may return an eligible product in accordance with this policy and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, applicable consumer laws may provide you with a 14-day right to cancel your order without providing a reason. Eligibility and exceptions, including those applicable to opened or unsealed personal-care products, are determined by applicable law.

This statutory right is separate from Quevae's 60-day return policy.

Refunds

Once your return has been received and reviewed, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear. Processing times vary by bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact us at customer.support@quevae.com.